Returns & Exchanges
Exchange Policy
We offer a 7-day exchange window from the date you receive your order. If you are not happy with your purchase for any reason, we will exchange it for another item of equal or greater value.
- Item received is damaged or defective
- Wrong item was delivered
- Item is unused and in original condition
- Tags and packaging are intact
- Item has been used or worn
- Tags or packaging have been removed
- More than 7 days have passed since delivery
- Item was purchased on final sale
How to Request an Exchange
- WhatsApp us within 7 days of receiving your order
- Share your order number and a photo of the item
- Our team will review and confirm within 24 hours
- Send the item back via any reliable courier
- Once received and inspected, your exchange will be dispatched within 2 working days
Damaged or Wrong Items
If your order arrives damaged or you received the wrong item, we sincerely apologise. Please WhatsApp us with a photo within 48 hours of delivery and we will arrange a free exchange or full resolution at no cost to you.
Return Shipping
Customer-initiated exchanges: The customer is responsible for return shipping costs.
Defective or wrong items: Pursehy will cover the return shipping cost.
Refunds
We currently offer exchanges only — we do not process cash refunds. If your item is defective or wrong, we will exchange it or offer store credit. We appreciate your understanding.
Contact Us
WhatsApp or email us at pursehyattire@gmail.com and we'll resolve any issue quickly and fairly.